Support that is clear and reachable
Support
EFT Flow is built for operational reliability — and we support it accordingly.
Support included
Priority support add-on available
Mapping in 7 days or $500 credit
How to get fast help
- Include your app version and operating system.
- Describe the step where it failed (import, mapping, validate, export).
- Attach a redacted sample export if needed.
Use the contact form to send details securely.
Troubleshooting checklist
- Confirm you’re using the latest version.
- Re-check column mapping (vendor identifiers, amounts, banking fields).
- Review validation warnings — fix missing/incorrect vendor details.
- Try exporting a smaller sample to confirm bank upload behavior.
FAQ
What are the trial limits?
Trial runs the full workflow, but export is limited to 5 vendors. Trial activation is email-based.
Will it work with my export?
Yes — column mapping supports most Excel/CSV exports. If you need a new template, we deliver it within 7 days or credit $500.
Is my data uploaded?
No. EFT Flow processes your report locally. The only network calls are for licensing and optional notifications.
Release notes
Recent updates from the desktop app.
v2.05 (2025-08-15)
- Column mapping accepts A-Z labels (stored as indices).
- Skip-N row collation per audit group.
- Converter cleanup with settings-driven extraction.
v2.04.1 (2025-08-15)
- Notification vendor lookup searches all vendors.
- Fixes false negatives beyond the first 100 vendors.
v2.04 (2025-08-11)
- Sticky header + scroll-aware nav.
- Time Saved stat and per-page persistence.
- Vendor thread clamp for safer performance.
Need older notes or release verification? Contact support.